Cargo Customer Sales & Service Agent - Operations - London, UK


Description du poste


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

This role is responsible for processing all Operational input processes and procedures for Import & Export Cargo, including liaising with Air Canada Cargo Customer Service Unit, Headquarter Departments, Warehouse personnel and external third parties. The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers, both on Inbound and Outbound Cargo.  

  • Accept, assign and process all aspects of Cargo, for Inbound and Outbound flights
  • Process Hazardous, Valuable, Live, Perishable shipments for Inbound & Outbound flights
  • Process all relevant paperwork for Inbound and Outbound flights, including CVEDs for perishable shipments
  • Receive and answer queries from Customers, Warehouse personnel, Toronto Load Department, HMRC, etc. as required 
  • Process Rack & Bond checks and process Bad Order Reports
  • Process Customs failures, check weight shipments, missing Cargo, as required
  • Ensure status processing of Inbound & Outbound Cargo comply with agreed Customer Service levels
  • Liaise with Transport Companies to book and transport UK / EU destined Cargo
  • Liaise with Customer Service Unit for direction with priority allotments / bookings
  • Assist Cargo Reception Agent as required
  • Maintain British Aiport Authority Airside ID pass as required
  • Ensure compliance with ACU online training


  • Previous Cargo experience an advantage
  • Good computer skills with a high level of accuracy
  • Good verbal and written skills
  • Must have an ability to use tact, good judgement and initiative
  • Must be a team player and represent Air Canada in a professional manner
  • Ability to work under pressure, plan workload and work to deadlines with minimal supervision
  • Wear Company uniform as prescribed and conform to Company grooming standard
  • Required to wear PPE in designated high-risk areas
  • Shift work with emphasis on flexibility to fit operational requirements
  • Experience of WebLynx, Smartload, ABS, ETS would be an advantage
  • DfT Security trained




Based on equal qualifications, preference will be given to bilingual candidates. 

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

À propos de l'entreprise


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